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Support

Support FAQs

  • How do I enter and exit an investment with a Rocket Dollar account?
  • How do I unsubscribe?
  • What is KYC? (Know your customer regulations)
  • How often do I receive statements from Rocket Dollar?

Contacting the Support Team

  • How do I ask for support at Rocket Dollar?
  • What are Rocket Dollar's Support Hours?

Transfers

  • What is a medallion signature?

Troubleshooting

  • I had a date of birth issue at signup
  • I'm having trouble signing up with my computer and/or web browser...
  • I'm having trouble uploading my driver's license...

Complaint Handling Policy

  • What is Rocket Dollar's Complaint Policy and Handling Process?
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