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Support

Support FAQs

  • How Can I Access and Complete Account Actions?
  • My bank account opening is still in process, and I need to deposit a check or make an investment. What do I do?
  • Updating Your Deposit Information for Rocket Dollar Accounts
  • How do I enter and exit an investment with a Rocket Dollar account?
  • How do I unsubscribe?
  • What is KYC? (Know your customer regulations)

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Contacting the Support Team

  • How do I ask for support at Rocket Dollar?
  • What are Rocket Dollar's Support Hours?

IRA Transfers & Rollovers

  • How Can I Rollover Funds to my Self-Directed Account?
  • How Can I Initiate an IRA to IRA Transfer at Rocket Dollar?
  • What is a medallion signature?

Troubleshooting

  • How can I Update my Beneficiary?
  • How can I upload my driver's license or identification documents to my dashboard?
  • I had a date of birth issue at signup
  • I'm having trouble signing up with my computer and/or web browser...
  • I'm having trouble uploading my driver's license...

Complaint Handling Policy

  • What is Rocket Dollar's Complaint Policy and Handling Process?
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