What happened to my password, and why don’t I need it to log in to my account?

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At Rocket Dollar, your retirement account is of the utmost importance. Our tech team takes cyber security seriously, and as one of our security upgrades, Rocket Dollar is migrating to passwordless sign-in. 

Where did my password go?

Rocket Dollar Silver and Gold account holders have had their passwords permanently erased from Rocket Dollar's system. 

Is this safer? 

Yes, absolutely. While we understand that some of our account holders might be surprised by the change, we hope the ease and security of mobile authentication is a welcomed one.

Our newly developed authentication process can prevent unauthorized users from illegally logging into your account by eliminating passwords and requiring a phone number to log in. 

How do I log in to my account?

From your Rocket Dollar login page, a prompt appears requesting your phone number associated with the account. Next, an authenticating text message is sent to your mobile device, which will be used to log in to your account.

If you are having trouble receiving the authenticating message, click on the blue help button in the top right corner of the screen to edit your phone number, have the code resent, receive the code via voice authentication, or contact our customer support team for assistance.

The new authentication system will recognize the code you receive, as well as the device used, and will match the two in order to allow account access. The end result is to prevent and restrict those bad actors from attempting to review your personal and confidential information by guessing. 

Our goal is to increase the security of your account(s) and far less likely for unauthorized users to gain access.

What if my spouse's number is associated with the account?

If your spouse's number is associated with the account, then the account holder would be required to update the information Rocket Dollar has on file to log in to the account. 

What if I have multiple accounts? 

Multiple account holders are also required to use the associated phone number on the account when logging in. One login will continue to display multiple accounts.

What if I am outside the U.S.?

For customers that live outside the U.S., an option is available to log in with the account-associated email address. Enter your email address, and a code will be sent to that email address if it coincides with the email on file. The authentication code you receive will be used to gain account access. 

If, for some reason, a member is having difficulty with the new authentication process, please let us know by contacting support.

We are working on more options to make it easier for international customers to log in safely and securely.

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